AI scheduling
Baptist Health Urgent Care
AI Scheduling Across 8 Sites
3–5 days → 4 hrsTo build each schedule
Read case study The Challenge
Schedules across the 5 Baptist Health sites were built by 6 medical directors, each making the schedule for their own team. On average, each schedule took 8-10 hours to build by hand.
The manual process made it nearly impossible to optimize provider placement based on historical performance data. Sites were either overstaffed during slow periods or understaffed during surges. Provider preferences were often sacrificed to meet basic coverage needs, leading to dissatisfaction and burnout.
The Solution
Before Describe
- 8-10 hours to build each schedule
- Built by hand by 6 medical directors
- Sites overstaffed when slow, understaffed in surges
- Provider preferences often missed
With Describe
- 1-2 hours to build each schedule
- AI builds it, directors review and publish
- Staffing matched to predicted patient volume
- 2x more provider preferences honored
“This platform has truly been a game changer for our team. It frees our leadership team to focus on bigger initiatives and strategic projects.”
Dr. Jose LlachER Director, Emergent Physicians of South Florida
“Describe cut my monthly scheduling work from 10 hours to less than 1 hour while managing 30+ APPs across 5 sites. The AI-driven scheduling, intuitive interface, and incredible team support made the transition effortless.”
Abdul Menon, PA-CScheduler, Emergent Physicians of South Florida
The Results
~85%Less scheduling time
$14K/moSaved on overstaffing
2xProvider preferences honored
4%Lower length of stay (LOS)
30%Faster door-to-doc
+7%Press Ganey scores
The gains in length of stay, door-to-doc time, and Press Ganey scores also came from giving providers visibility into their own performance. With Describe's performance tracking module, providers can see their metrics and how they compare with their peers, which motivates them to improve.