Performance tracking
Baptist Health
Real-Time Performance Dashboards
85%Of providers check their metrics multiple times a week
Read case study The Challenge
CritiCare Clinics staffs 13 Baptist Health urgent care sites. Every month the team pulled data from Press Ganey, Tableau, Cerner, Excel, and email, built scorecards by hand, and emailed them out. It took close to a week, and still couldn't show how each provider performed at each site.
The Solution
Before Describe
- Close to a week of reporting every month
- Data spread across 6+ systems
- No view of performance by site
- Scorecards emailed once a month
With Describe
- Under 30 minutes a month
- All data in one dashboard
- Every provider's performance by site
- Providers see their scorecards anytime
Providers now see up-to-date data on how they are performing, so they know where they stand without waiting for a monthly email. Leadership can see every provider's metrics in one place, with a person-by-person breakdown that makes it easy to spot who is excelling and who needs support.
“It's a game changer. If you're doing everything manually and it's taking up a lot of your time to get data from different sources, it's definitely a game changer.”
Teri Calderin, MSNDirector of Operations, CritiCare Clinics
“Now it is instantaneous. As soon as the data is uploaded, I'm able to slice and dice and see provider performance by site.”
Jocelyn PerezOffice Coordinator, CritiCare Clinics
The Results
WeeklyMetrics updated multiple times a week, up from twice a year
<30 minMonthly reporting, down from ~1 week
13Sites in one dashboard
InstantPerformance by provider and site
On demandProvider scorecards