Describe
Book a demo
All customer stories
Baptist Health location featured in the performance tracking story

Real-Time Performance Dashboards

85%Of providers check their metrics multiple times a weekUpdated twice a year to Updated daily

The Challenge

Provider metrics were pulled by hand from Cerner, Tableau, and other systems, and only updated twice a year. Medical directors could not see who was underperforming until months later, and providers rarely saw their own numbers.

The Solution

Before Describe

  • Metrics updated twice a year
  • Scorecards built by hand from many systems
  • Underperformance spotted months later
  • Providers rarely saw their numbers

With Describe

  • Metrics updated every day
  • Scorecards sent by text or email
  • Directors see who is underperforming and act
  • Providers see how they rank against peers

Each provider gets a scorecard with the metrics that matter to the group, such as patients per hour, length of stay, and Press Ganey scores. Medical directors can benchmark every provider against their peers, see who is falling short on specific metrics, and follow up.

“By giving providers consistent, on-demand access to their metrics, it empowers them to take ownership of their performance and growth. At the same time, it frees our leadership team to focus on bigger initiatives and strategic projects.”
Dr. Jose Llach, MD
Dr. Jose Llach, MDER Director, Emergent Physicians of South Florida

Scorecards also helped at Urgent Care Physicians of South Florida. Once providers could see their own numbers and how they compared with their peers, every site improved. Combined with AI scheduling, all 8 sites hit every one of their 24 site-metric targets in the same quarter, a first in five years.

“In 5 years, I've never seen all of our sites hit every metric in the same quarter. With Describe, every one of our 8 sites was hitting every metric — all 24 site-metric targets at once.”
Michael Concepcion, PA-C
Michael Concepcion, PA-CScheduler, Urgent Care Physicians of South Florida

The Results

Now that providers can see their numbers and how they rank, it has created friendly competition, and metrics have improved. At Urgent Care Physicians of South Florida, all 8 sites hit every one of their 24 site-metric targets in the same quarter.

24/24Site-metric targets hit in one quarter
85%Of providers check their metrics multiple times a week
DailyMetric updates, up from twice a year

See how Describe would work for your group

Book a demo

Related case studies